Refund policy

Return & Refund Policy

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.

  • Downloadable software products.

  • Certain health and personal care items.

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary products.

  • Hazardous materials.

  • Flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Books with obvious signs of use.

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of business days.

Late or Missing Refunds

If you have not yet received your refund:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank, as there is often some processing time before a refund is reflected.

If you have completed all of these steps and still have not received your refund, please contact us at:

Email: NuviqMarket@gmail.com

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us at:

Email: NuviqMarket@gmail.com

And send your item to:

16301 SW 294th St, Homestead, FL 33033, United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.

Return Shipping

To return your product, mail it to:

16301 SW 294th St, Homestead, FL 33033, United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued at more than $75 USD, we recommend using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item.